FAQs

Email chat@humans-being.com or use the form on our Contact page. Please include your order number, if you have one, and explain what you need help with.

We reply by email. If you have already contacted us about the same issue, reply to that email so we can keep the details together.

We cannot add, remove or swap products once an order has been placed. Please check your items, sizes and delivery details before paying.

If you have entered an incorrect delivery address, email chat@humans-being.com as soon as possible with your order number. We will check whether the parcel can still be stopped or the address corrected, but cannot guarantee a change before dispatch.

Our warehouse processes orders quickly, so we are not able to stop dispatch.

Being unable to stop a parcel does not remove your cancellation rights. For most online purchases, you can tell us you wish to cancel within 14 days after delivery, then return the items within a further 14 days. We will explain the return and refund arrangements if your parcel is already on its way.

Check your junk or spam folder and the email address you used at checkout. If you still cannot find the confirmation, email chat@humans-being.com with the name and email address used for the order and the date you placed it.

If a payment appears on your account, please contact us before ordering again so we can check for a duplicate. Do not email your full card number or security code.

You can pay using the credit and debit card options displayed at checkout. Please check the available options before completing your order.

Email chat@humans-being.com with your order number and the code you wanted to use. We will check whether it was valid for your order when you placed it and let you know what we can do.

Discounts are subject to the offer terms, including any expiry date, minimum spend and product exclusions.

Check your dispatch email in case your order is arriving in separate parcels. If an item is still missing, email chat@humans-being.com with your order number and the name and quantity of the missing item.

If available, attach a photo of the packaging and packing slip to your email. If you cannot provide a photo, please contact us anyway. We will investigate with our warehouse and let you know the next step.

Email chat@humans-being.com with your order number, what you ordered and what arrived. If you can, attach a photo of the item and its label to your email.

Please keep the item and packaging while we check. We will arrange the appropriate solution and any return needed at our expense. You do not need to pay the ordinary change-of-mind return fee for an item we sent incorrectly.

We deliver to mainland UK addresses. Standard delivery costs £5.99 and usually takes 3–5 working days. Free standard delivery is available on orders of £50 or more.

Next-day delivery costs £7.99 for eligible mainland UK addresses. Select this service at checkout and place your order by 2pm (UK time). Check the delivery options available for your address before paying.

If your order is delayed, email chat@humans-being.com with your order number. We will follow up with the delivery partner and help resolve it.

Place your order by 2pm (UK time) and select next-day delivery at checkout. This service is available for eligible mainland UK addresses.

Orders placed after 2pm miss that day’s next-day delivery cut-off. Please check the delivery options for your address before paying.

Yes. We offer free standard delivery to mainland UK on orders of £50 or more. This is applied automatically at checkout. Next-day delivery is a separate paid service.

We currently offer delivery to mainland UK addresses. We do not currently offer international delivery.

For an address outside mainland UK, email chat@humans-being.com before ordering so we can confirm whether delivery is available. The delivery options available for your address will be shown at checkout.

Your dispatch email contains a tracking link. Carrier updates may take a little time to appear after the link is created.

If the link is not working, there are no updates or your delivery is overdue, email chat@humans-being.com with your order number. We will check the status for you.

Check the delivery photo or location shown in your tracking, your usual safe place and whether someone at your address accepted the parcel. If it is still missing, email chat@humans-being.com with your order number and tell us what you have checked.

We will investigate with the delivery partner and explain the next step. You do not need to open a separate courier claim yourself.

First, check the tracking link or tracking number in your dispatch email on the courier’s website. The latest updates may show where your parcel is, a revised delivery date or details of an attempted delivery.

If your order is still overdue, the tracking is unclear or you cannot access it, email chat@humans-being.com with your order number. Please tell us if you needed the order for a particular date.

We will check with the delivery partner and explain the next steps. If we need more time to investigate, we will tell you when to expect another update.

Yes. Use our Size Guide to compare your measurements, then check the size options and fit information on the product page. Available sizes can vary by product.

For help choosing, email chat@humans-being.com with the product name and the fit you prefer.

Follow the care label on your garment first, as instructions vary by fabric and product. The Details and Care section on the product page can also help.

We always recommend turning your clothing items inside out and wash dark colours separately. Hang to dry. Do not bleach, tumble dry, iron or dry clean. If you are unsure about another item, email chat@humans-being.com with its name.

Squat proof describes fabric designed to provide coverage when you bend, stretch or squat. Check the individual product description to see whether this feature applies.

Choose the correct fit so the fabric is not overstretched. If you are concerned about the coverage of an item you have received, email chat@humans-being.com and we will help.

Four way stretch means the fabric stretches both across its width and along its length. This helps it move with your body. Check the product description to see which items have this feature.

The fabric blend varies by product. Check the individual product description and garment label for its fibre composition.

For more information about a particular material, email chat@humans-being.com with the product name.

Check the product page for current availability. If a stock notification option is shown, you can use it to request an alert.

You can also email chat@humans-being.com with the product, size and colour you want. We will share any confirmed information we have; we cannot guarantee a restock or reserve an item through an alert.

We accept change-of-mind returns within 30 days of purchase under our extended returns policy. For this policy, items should be unused and unwashed, with their tags and labels attached and their original packaging. Please keep your proof of purchase.

Your statutory rights are separate. For most online purchases, you can tell us you wish to cancel within 14 days after delivery and then send the items back within a further 14 days. You may inspect and try on items as you would in a shop. We may reduce a statutory cancellation refund for loss in value caused by handling beyond what is necessary to inspect the goods.

These conditions do not limit your rights if an item is faulty or not as described. Email chat@humans-being.com if you need help.

Our arranged change-of-mind return service costs £5.99. We will explain how the fee is collected when we arrange your return.

If your item is faulty, damaged on arrival or incorrect, email chat@humans-being.com before arranging a return. We will explain the appropriate solution and cover any necessary return costs. The ordinary change-of-mind return fee does not apply to these cases.

Email chat@humans-being.com with your order number and the items you want to return. Our Customer Experience team will reply by email with the arrangements and return instructions.

Please wait for the return instructions before posting, and retain your proof of postage and tracking. If you have already contacted us about the return, reply to the same email.

A clear cancellation request by email is sufficient to notify us that you wish to cancel. You do not have to use a particular form to exercise your statutory cancellation rights.

We will email you when your refund has been issued to your original payment method.

For returns under your statutory cancellation rights, we issue the refund without unnecessary delay and within 14 calendar days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. If you cancel before the goods are sent, we refund within 14 calendar days of your cancellation notice.

For returns under our extended policy, we aim to process the return within 10 working days of warehouse receipt. This target does not extend an earlier statutory deadline. Your payment provider may take additional time to show an issued refund in your account.

If a refund is overdue, email chat@humans-being.com with your order number and proof of return. We will check it for you.

We do not offer product exchanges. If you would like a different size, colour or item, return the original item for a refund under our returns policy and place a new order. The new order is subject to stock availability and the price and delivery charges shown at checkout.

If your item is faulty or we sent the wrong item, contact chat@humans-being.com first so we can resolve the problem. Our no-exchange policy does not affect your statutory rights.

Email chat@humans-being.com with your order number, the product name and a description of the problem. If possible, attach a photo of the affected area and the product label.

We will assess the issue and explain the remedy available, including a refund, repair or replacement where applicable under your statutory rights. We will cover any necessary return costs. Please contact us even if the ordinary 30-day returns window has passed.

If you think the item is unsafe, stop using it and tell us promptly. Do not test it again to demonstrate the problem.

Email chat@humans-being.com with your order number, the product name and a description of the problem. If possible, attach a photo of the affected area and the product label.

We will assess the issue and explain the remedy available, including a refund, repair or replacement where applicable under your statutory rights. We will cover any necessary return costs. Please contact us even if the ordinary 30-day returns window has passed.

If you think the item is unsafe, stop using it and tell us promptly. Do not test it again to demonstrate the problem.